ec99 is committed to protecting the privacy and personal data of all users. This Privacy Policy explains what data we collect, how we use and protect it, your rights as a data subject, and how to contact us regarding privacy matters. Please read it carefully before using the Platform.
All personal data collected by ec99 is stored using industry-standard encryption protocols. We implement technical and organisational security measures to prevent unauthorised access, disclosure or loss.
ec99 does not sell, rent or trade your personal data to third parties for their own marketing purposes. Your information is used only for the purposes described in this Policy.
You have the right to access, correct, delete and port your personal data. You may also object to or restrict certain types of processing. We honour these rights promptly upon verified request.
ec99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and compliance obligations.
This Privacy Policy ("Policy") describes how ec99 ("we", "us", "our"), operating the Platform at https://ec99.cam, collects, processes, stores, shares and protects personal data submitted by or collected from users ("you", "User") of the ec99 Platform.
ec99 is an English-language online sports betting and live casino information platform designed primarily for Pakistani users. We provide guides, odds education, bonus term explanations, payment method references and responsible gambling resources. We are an information platform and do not ourselves operate a licensed sportsbook or process gambling transactions.
We understand that privacy is a serious concern for users across Pakistan — including in cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — and we are committed to handling your personal data with care, transparency and respect. This Policy is intended to help you understand exactly what information we hold about you and why.
Policy Scope: This Policy applies to all personal data processed by ec99 in connection with your use of the Platform. It should be read alongside our Terms & Conditions. If you do not agree with the practices described in this Policy, please discontinue your use of the Platform.
In this Policy, the following terms carry the meanings set out below:
For the purposes of applicable data protection law, ec99 is the Data Controller in respect of the Personal Data it collects and processes through the Platform. ec99 is responsible for determining the purposes for which your Personal Data is used and the manner in which it is processed.
Where ec99 engages third-party service providers — such as hosting providers, analytics tools or email delivery services — to assist in operating the Platform, those providers act as Data Processors and are contractually obligated to process your data only in accordance with ec99's instructions and applicable data protection requirements.
Data Controller Contact:
For all data protection queries, please write to: [email protected]
This address is displayed as plain text only. Please copy it into your email client manually.
ec99 collects Personal Data in two broad categories: data you provide to us directly, and data we collect automatically when you use the Platform.
ec99 does not directly collect or process payment card details, bank account numbers or financial transaction data. Any financial transactions are handled exclusively by Third-Party Operators under their own privacy and security frameworks.
ec99 collects Personal Data through the following means:
| Collection Method | Data Types | When It Occurs |
|---|---|---|
| Account Registration Form | Name, email, date of birth, password | When you create or update your Account |
| KYC Verification Portal | CNIC, passport, proof of address, selfie | When identity verification is requested |
| Support Channels | Email content, contact details, query history | When you contact ec99 support |
| Server Logs | IP address, browser, timestamps, page visits | Automatically on every Platform visit |
| Cookies & Tracking | Session data, preferences, usage analytics | Automatically during your browsing session |
| Feedback / Surveys | User-provided responses and ratings | When you voluntarily participate |
ec99 processes your Personal Data only where we have a lawful basis for doing so. The table below summarises the purposes for which we process Personal Data and the corresponding legal basis:
| Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of a contract |
| Identity verification (KYC / age check) | Legal obligation; legitimate interest |
| Platform security and fraud prevention | Legitimate interest; legal obligation |
| Customer support and query resolution | Performance of a contract; legitimate interest |
| Platform analytics and performance improvement | Legitimate interest |
| Compliance with anti-money laundering obligations | Legal obligation |
| Sending service-related notifications | Performance of a contract; legitimate interest |
| Marketing communications (where opted in) | Consent |
Where we rely on consent as the legal basis for processing (for example, optional marketing emails), you have the right to withdraw that consent at any time by contacting us at the email address listed in Section 16 or via your account preferences.
ec99 does not sell, rent or trade your Personal Data to any third party for commercial purposes. We may share your Personal Data in limited and specific circumstances as described below:
We engage trusted third-party service providers to perform functions on our behalf — such as web hosting, cloud storage, analytics, email delivery and security monitoring. These providers access your data only as necessary to perform their contractual obligations and are bound by data processing agreements that restrict how they may use your information.
If you follow a referral link from ec99 to a Third-Party Operator's platform, that operator will collect your Personal Data independently under their own privacy policy. ec99 is not responsible for the data practices of any Third-Party Operator. We recommend reviewing each operator's privacy policy before registering or depositing.
We may disclose your Personal Data to competent law enforcement authorities, regulatory bodies, courts or other government institutions where we are legally required to do so, or where such disclosure is reasonably necessary to protect the rights, property or safety of ec99, its users or third parties.
In the event of a merger, acquisition, restructuring or sale of all or part of ec99's business, your Personal Data may be transferred to the acquiring entity as part of that transaction, subject to appropriate confidentiality commitments.
Important: Payment provider names referenced on ec99 — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are familiar contextual references for Pakistani users only. ec99 does not share your Personal Data with these payment providers. These references do not imply any data-sharing arrangement, endorsement or affiliation between ec99 and these institutions.
ec99 operates internationally and may use service providers whose servers are located outside Pakistan. As a result, your Personal Data may be transferred to, stored in or processed in countries other than your country of residence.
Where such transfers occur, ec99 takes steps to ensure that appropriate safeguards are in place to protect your Personal Data in a manner consistent with applicable data protection standards. These safeguards may include contractual clauses, data processing agreements or equivalent protective mechanisms.
By using the ec99 Platform and providing us with your Personal Data, you acknowledge and consent to the potential transfer of your data to jurisdictions outside Pakistan for the purposes described in this Policy.
ec99 retains Personal Data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any applicable legal, regulatory or compliance retention obligations. The following general retention guidelines apply:
| Data Category | Retention Period |
|---|---|
| Account registration information | Duration of account + up to 5 years after closure |
| KYC / identity verification documents | As required by applicable AML/compliance obligations |
| Support correspondence | Up to 3 years from the date of last correspondence |
| Server and access logs | Up to 12 months from date of collection |
| Analytics and usage data | Up to 24 months in aggregated or anonymised form |
| Marketing consent records | Until consent is withdrawn + 12 months |
Upon expiry of applicable retention periods, Personal Data will be securely deleted or anonymised so that it can no longer be associated with an individual.
ec99 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you across sessions, understand how you navigate the Site, and deliver a consistent experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Functional | Required for core Platform functionality — login sessions, security tokens, language preferences | Session / short-term persistent |
| Analytics | Anonymised usage tracking to understand how users interact with the Platform and which content is most useful | Up to 24 months |
| Performance | Monitor Platform load times, error rates and technical performance across different devices and connections | Up to 12 months |
| Preference | Remember user settings such as display preferences or previously selected content categories | Up to 12 months |
Most web browsers allow you to control or disable cookies through your browser settings. If you choose to disable cookies, some features of the ec99 Platform may not function as intended. Instructions for managing cookies vary by browser — consult your browser's help documentation for guidance relevant to your device.
By continuing to use the ec99 Platform after being presented with a cookie notice, you consent to our use of non-essential cookies as described above.
Subject to applicable data protection law and the jurisdiction in which you reside, you may have the following rights in relation to your Personal Data held by ec99:
You have the right to request a copy of the Personal Data ec99 holds about you, together with information about how and why it is being processed.
You may request correction of any inaccurate or incomplete Personal Data ec99 holds about you. We will rectify confirmed inaccuracies without undue delay.
You may request deletion of your Personal Data where it is no longer necessary for the purposes collected, you have withdrawn consent, or processing is unlawful — subject to applicable legal retention requirements.
You may request that ec99 restrict processing of your Personal Data in certain circumstances — for example, while the accuracy of data is contested or an objection to processing is pending.
Where processing is based on your consent or performance of a contract, you may request a machine-readable copy of your Personal Data for the purpose of transferring it to another service.
You may object to processing of your Personal Data where ec99 relies on legitimate interests as the legal basis, including objection to direct marketing communications at any time.
To exercise any of the above rights, please submit a written request to [email protected] (plain text — do not use a mailto link). We aim to acknowledge requests within 72 hours and to respond substantively within 30 days. We may request identity verification before processing a data subject request.
The ec99 Platform is strictly intended for use by adults aged 18 years or older — or the higher minimum age required by the operator's license jurisdiction. ec99 does not knowingly collect or process Personal Data from persons under the age of 18.
If we become aware that Personal Data has been collected from a minor without verifiable parental consent, we will take immediate steps to delete such data from our systems. If you believe a minor has submitted Personal Data to ec99, please notify us promptly at the contact address in Section 16.
We encourage parents and guardians in Pakistan to monitor their children's online activity and to install appropriate parental control software on devices used by minors to prevent access to gambling-related platforms.
The ec99 Platform may contain informational references to or navigational links for Third-Party Operators' platforms. ec99 has no control over the content, privacy practices, terms of service or data security measures of any third-party website or platform.
This Privacy Policy applies solely to Personal Data processed by ec99 through the ec99 Platform. If you follow a link to a Third-Party Operator's site and provide data there, your information will be governed by that operator's privacy policy. We strongly encourage you to review the privacy policies of any third-party platform before providing them with Personal Data.
ec99 implements appropriate technical and organisational security measures designed to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include:
Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data. In the event of a data breach that is likely to result in significant risk to your rights, ec99 will notify affected users and relevant authorities as required by applicable law.
User Security Reminder: You are responsible for maintaining the confidentiality of your Account credentials. Never share your password with anyone. If you suspect your Account has been compromised, contact ec99 support immediately at [email protected] (plain text — copy manually into your email client).
ec99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, regulatory requirements or Platform features. When we make material changes, the updated Policy will be published on this page with a revised "Last Reviewed" date.
We encourage Users to review this Policy periodically to stay informed about how we collect and use Personal Data. Where changes are significant, we may provide additional notice to registered Users via email or a prominent on-site notification.
Your continued use of the ec99 Platform following any published amendment constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you must cease using the Platform and, if applicable, request closure of your Account.
If you have any questions, concerns or complaints regarding this Privacy Policy or the way in which ec99 processes your Personal Data, please contact us using the details below. We take all privacy enquiries seriously and will respond within the timeframe required by applicable law.
Privacy Enquiries — Support Email:
Displayed as plain text only. Please copy this address manually into your email client. Do not use a mailto link on this site.
Response Timeframes: ec99 will acknowledge privacy-related enquiries within 72 hours and provide a substantive written response within 30 calendar days of receiving a verified request. Complex requests may require additional time, in which case we will inform you of the extended timeline.
Complaints: If you are not satisfied with our handling of your data or our response to your privacy enquiry, you have the right to escalate your complaint to the competent data protection supervisory authority in your jurisdiction. For Pakistani users, you may wish to seek independent guidance on which authority is applicable to your circumstances.
For matters relating to account eligibility, bonus terms or general platform use, please refer to our Terms & Conditions. For responsible gambling support, please visit our Responsible Gambling page.
Our Privacy Commitments
All data in transit between your browser and the ec99 Platform is protected with SSL/TLS encryption. Your login sessions, form submissions and support communications are never sent in plain text.
Your Personal Data is accessible only to ec99 team members and authorised processors who have a specific need to handle it. We implement role-based access controls and audit trail logging.
This Privacy Policy is reviewed and updated regularly to reflect changes in applicable data protection law, Platform features and industry best practice. The Last Reviewed date on this page is always current.
Continue on ec99
Questions about your data? Check our FAQ for quick answers, review our Terms & Conditions for platform rules, or head back to the homepage to explore our guides and resources.
🔞 Adults 18+ only — or the higher minimum required by the operator/license jurisdiction. The Prevention of Gambling Act, 1977 applies in Pakistan. Gambling involves financial risk.